Guides
Free guides to choosing and running maintenance
Written for the people who do the job. No email wall, nothing to sign up for. Each one ends with a checklist you can print.
Choosing
Choosing · 2 min read
Choosing maintenance software: the seven questions
Seven questions that sort the systems your team will use from the ones it will quietly stop using.
Choosing · 2 min read
The five costs that are not on the price list
The monthly price is the easy part. Five other costs decide what a system really costs you over a few years.
Choosing · 2 min read
A fair trial: three real jobs, your worst user, your worst site
A demo shows a system at its best. A fair trial shows it on your hardest day, with the person least keen to use it.
Choosing · 2 min read
What maintenance software is for
It is the record of what maintenance you owe, what you have done and what it proved. Everything else follows from that.
Starting
Starting · 2 min read
Four decisions to make before you start
Most set-up trouble comes from four choices made by accident. Make them on purpose, in an afternoon, before the first record goes in.
Starting · 2 min read
A four-week rollout that sticks
One thing a week, with one team first. By week four the old way is gone because the new one is easier.
Starting · 2 min read
Moving off spreadsheets without losing anything
Your spreadsheets hold years of knowledge. Move it in the right order and nothing is lost or typed twice.
Running
Running · 2 min read
What a planner does all week, and what software can take
A planner’s week is mostly chasing, checking and rewriting. Software should take that part, and leave the judgement.
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